1. Introduction

NYC Limoride (‘we’, ‘us’, or ‘our’) is a professional limousine and transportation service based in Brooklyn, New York. We are committed to protecting the privacy and personal information of our customers, website visitors, and anyone who interacts with our services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.nyclimoride.com or use any of our transportation services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you book a ride, request a quote, or contact us, we may collect:

• Full name
• Phone number and email address
• Pickup and drop-off locations
• Travel date and time
• Payment information (processed securely via third-party payment processors)
• Special requests or preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or source
• Device type and operating system
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Maps (for routing), payment processors, and review platforms (e.g., Google Reviews) in connection with our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your booking or reservation
• To provide and manage our transportation services
• To communicate with you about your ride (confirmations, reminders, updates)
• To process payments securely
• To respond to your inquiries and customer support requests
• To send promotional offers and updates (only with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms of service
• To prevent fraud and ensure the safety of our drivers and passengers

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and previous visits
• Analyze website traffic and usage patterns
• Deliver relevant content and advertisements

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, SMS/email providers, mapping services). These parties are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government authority.
• Safety & Security: When disclosure is necessary to protect the rights, safety, or property of NYC Limoride, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

• Booking and transaction records: Retained for a minimum of 5 years for accounting and legal purposes
• Marketing preferences: Retained until you opt out or request deletion
• Website usage data: Retained for up to 24 months

You may request deletion of your personal data at any time by contacting us at info@nyclimoride.com, subject to any legal obligations we may have to retain certain records.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 For All Users

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request corrections to inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (‘right to be forgotten’)
• Right to Opt-Out: Unsubscribe from marketing communications at any time

7.2 California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including:

• The right to know what personal information is collected, used, shared, or sold
• The right to opt-out of the sale of personal information (we do not sell personal data)
• The right to non-discrimination for exercising your privacy rights

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

• Email: info@nyclimoride.com
• Phone: +1 917 2688 447
• Address: 495 Henry St, Brooklyn, NY 11231, USA

We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing through PCI-compliant third-party processors
• Limited access to personal data on a need-to-know basis
• Regular review of our security practices and systems

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media platforms (Facebook, Instagram, YouTube, WhatsApp), and review sites. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@nyclimoride.com and we will promptly delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will:

• Update the ‘Last Updated’ date at the top of this page
• Post the revised policy on our website at www.nyclimoride.com/privacy-policy
• Notify you by email if the changes are significant (where we have your email address)

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NYC Limoride

• Address: 495 Henry St, Brooklyn, NY 11231, USA
• Phone: +1 917 2688 447
• Email: info@nyclimoride.com
• Website: www.nyclimoride.com